IT IS A GIVEN I should not have to say that you should go in dressed nicely with some sort automobile windshield chip repair of logo on your shirt or hat that shows you are serious and you are a professional.
Insurance companies are more susceptible to cover the windshield if it is on the driver's side or if it is a more intense crack because it is more important to get it done in that case. They do not want any obstructions of view in the line of vision for the driver.
You get a chip on your windshield in less than a second. The most common cause is flying rocks. A crack can happen just as quickly as a chip. You never know when that small little chip is going to turn into a crack that completely hinders your view while you are driving. You may not know this but your windshield provides up to 30 percent of the structural strength of the vehicle. If your windshield is not strong then it affects the entire car. Driving over one bump in the road or a pothole can turn your chip into a crack which will mean you need more than just a repair, you will need professional auto fix auto glass.
Why do you think there is windshield repair? You got it, cost. Some insurance companies want you to repair rather than replace because of cost. They save a fortune if you repair your windshield. Also, you need to check with your state as to what is legal as far as windshield repair all states have different laws regarding this issue.
BUT if they hesitate or ask questions, and more often than not, they will call you back and say, Hey wait a minute, come back (IMPORTANT FOR YOU TO APPEAR TO WALK AWAY. IT IMPLIES, NO PRESSURE, AND PEOPLE DO NOT LIKE TO BE PRESSURED OR SOLD).
But the best way to fix a leak is completely removing the glass and shooting a new seal. This is the only way to truly see what is happening. If the glass is removed a technician can 100% fix the underlying issue. This option may require the purchase of a new molding. Also your auto glass company will most likely require you to purchase a new glass if the old glass breaks upon removal.